Lemon Law NY

I have filed lemon law on my vehicle and the dealership has damaged more during repairs. Help. What to do???

I FILED LEMON LAW AND THE SAID THAT MINOR THINGS I STILL HAVE TO HAVE FIXED . I DID SO TO HAVE THE DEALERSHIP DAMAGE THE INTERIOR DASH AND OTHER AREAS OF MY VEHICLE. EXAMPLE FIXING A CONTROL UNDER DRIVER SET THE SLICED (CUT) THE BACK DOOR PANEL AT THE BOTTOM LOOKS LIKE AN OPEN KNIFE CUT. DURING FIXING A SENSOR ON THE DASH THEY GLUED IT IN AND KNOW IT IS DISCOLORED AND LOOKS GLUED. IN REPLACING A VENT THE SCRATCHED THE ORIGINAL COLOR OFF DASH COVERING IT WITH TOUCH UP PAINT . I HAVE GONE TO THE OWNER OF THE DEALERSHIP TO BE TOLD I COMPLAIN ABOUT EVERY LITTLE THING THAT GOES WRONG WITH THE VECHILCE ( YES I DO IT IS BRAND NEW) I PAID ALOT OF MONEY TO HAVE A GMC (GIVE ME CRAP) I QUESS. WHAT SHOULD I DO???? HELP

Public Comments

1. the lemon law doesn't apply to things a dealer messes up. it is for problems a vehicle has from the factory that cannot be resolved by the dealership in a timely fashion. the dealer just needs to buck up and admit it, if they were at fault ,and replace the damaged parts. just to add little more... one respondent stated that the warranty included dealer screw-ups. no it does not. the dealer pays for a screw up out of their own pocket. unless they try to cover it up and make it a warranty issue. but they can get in big trouble in a warranty audit if they get caught doing things like this. lemon law issues generally include drive train, severe drivability, or safety issues. all your problems are cosmetic. gm buying back a vehicle for a discolored dash would be highly unlikely. gm will, however, put pressure on the dealer to correct the problem as expeditiously as possible. i don't know if you live in a rural area that has few dealers (like myself), but remember you don't have to take it to the selling dealer for warranty work. you can go to any gm dealer to have warranty repairs performed. if you haven't already called the customer assistance # in your owners manual, do so. there is no need to enlist a lawyer for these problems as most lemon law issues are handled through 3rd party arbitration. but as i stated earlier i doubt if this would ever go to a buy back situation.
2. CALL GM TO GET THE NUMBER CALL THE DEALERSHIP AND ASK THE RECEPTIONIST DONT TELL THEM WHO YOU ARE JUST ASK POLIETLY
3. Contact GMC customer relations at the corporate office. They claim to be professional grade, they should act like it.
4. As I said before, call the manufacturer, then let them do their standard rigamarole, then let them refer you to BBB. The BBB will arbitrate (sue on your behalf) against GM, and try to get them to buy the vehicle back from you (called a "repurchase"). Since these are not drivability issues, it would be a tough sell, but these days, with the trouble GM is in, it might just work. And again, you HAVE to go through the manufacturer first. And hey, BBB's free, lawyers cost money. Your warranty covers "workmanship issues," which is exactly what you are experiencing. Most people think the warranty just covers defects, but dealer screw-ups are included. The catch-22 is that the dealer that screwed up has to be the one that corrects it in order for the warranty to cover it.
5. If you have a brand new GMC vehicle, and you are not getting a satisfactory response from the dealer, it's time to contact GMC directly. With or without a laywer. And you should be entitled to ask to have it repaired somewhere else since there are bad personal relations between you and the owner of the dealership. This is a customer relations matter that GMC should take very seriously, or you have the option of going public with your problem. TV stations love stories like this --but GMC doesn't. Does that sound like you might use the media to lean on them a little? Well, given the fact that they are very large, very powerful and very well bankrolled, you need to do something to even the scales. Since the repair route isn't working, ask for a new replacement vehicle. Go after them, and don't give up!
6. Something like this you would need to take them to small claims court. Lemon law does not apply here.